Cancellation and Refund Policy

Cancellation and Refund Policy

Thank you for choosing Saanaworld. This Cancellation and Refund Policy (“Policy”) outlines the rules and procedures for returning and exchanging products/services purchased from our website, (“Website”).

  1. Returns and Exchanges

1.1 Eligibility

We offer returns and exchanges within [insert number of days, e.g., 30, 60, or 90 days] from the date of purchase. To be eligible for a return or exchange, the item(s) must be unused, in the same condition as when received, and in the original packaging.

1.2 How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer support team at [insert email address or customer support contact details]. Please provide your order number, a detailed description of the item(s) you wish to return or exchange, and the reason for the return or exchange. Our customer support team will guide you through the process and provide further instructions.

  1. Refund Processing Time

Once we receive your return or exchange request and verify the eligibility of the item(s), we will process the refund or exchange within [insert number of days, e.g., 7, 15, or 20 days] of receiving the returned item(s). Please note that the actual refund processing time may vary depending on the payment method used and the policies of financial institutions.

  1. Refund Options

3.1 Refunds

If you are eligible for a refund, we will issue a refund to the original payment method used for the purchase. The refunded amount will exclude any shipping charges or applicable fees. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

3.2 Exchanges

If you are eligible for an exchange, we will replace the item(s) with the requested alternative(s) as agreed upon during the exchange process. If the item(s) you requested for an exchange are unavailable, we will offer you a refund or provide a suitable alternative.

  1. Non-Refundable Items

Certain items may not be eligible for return or refund, including but not limited to:

  • Downloadable digital products
  • Gift cards or vouchers
  • Customized or personalized items
  • Perishable goods
  • Items specified as non-returnable or non-refundable at the time of purchase

Please review the product description or contact our customer support team for any specific queries regarding the eligibility of items for return or refund.

  1. Shipping Costs

Unless otherwise specified, the cost of shipping for returned or exchanged items will be the responsibility of the customer. Shipping costs for exchanged items will be covered by Saanaworld for the reshipment of the exchanged product(s).

  1. Contact Us

If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at [insert email address or customer support contact details]. We will be happy to assist you.

Please note that this policy applies solely to purchases made on our Website and may not be applicable to purchases made through other channels.

By making a purchase on our Website, you acknowledge and agree to the terms and conditions of this Cancellation and Refund Policy.